In this article, you will learn how to identify when a report was not sent and how to rerun it.
Where do I find failed reports?
You can find failed reports by clicking on the "Send log" button on the main page of your Swydo Account.
 |
The reports that did not send will show up in red. The other option is to filter the page by clicking on the "sent state" button; automatically, all failed reports will show.
 |
You will notice the failed reports will show a message about why they failed. The best thing to do is access it and look for the damaged widget, data source, email address, etc.
Kindly note that when a widget is not working, it will show why it is not working with the solution. If you have any questions about the error messages, you can check the following article: Widget error messages
After fixing it and ensuring everything is working correctly, please go to your schedule page and filter the failed reports as described above.
 |
Then choose the reports you want to rerun. You can do this by clicking on the boxes on the left side of each report. Click on the "Rerun failed" button.
 |
If the reports bounce back or you have any other queries about this, please contact us; we will be happy to help you.
WHAT'S NEXT