Sometimes, a connection you made with an integration loses its authentication. This can happen when you change the password of your connected account or if the integration changes its permissions structure.
In this article, we'll explain how you can reauthorize your connection when this happens.
What does reauthorizing my connection help with?
Reauthorizing refreshes your account's permissions. For example, if Meta introduces new permissions into their app that need to be accepted, the Facebook account in Swydo will disconnect, and you will be asked to "reauthorize" the account.
This action will refresh the permissions for all data sources associated with this account.
Connections page
Go to your Connections tab located under Data in the left side panel
Locate the affected integration with an "Error" status.
Click Reauthorize and follow the prompts to refresh permissions
Alternatively, click the three dots (⁝) next to the status column and select Reauthorize.
You will be asked to re-enter your credentials, and for some platforms, Swydo will automatically pull the data from your browser and connect the account.
NOTICE!🚨
Reauthorizing your accounts will NOT delete your current data sources.
I reauthorized my connection, but it's still not working!
This can be resolved by removing authorization on the account's side. Below is a list of integrations with links to instructions on how to do this:
Facebook Ads/Insights & Instagram Ads: https://www.facebook.com/help/405094243235242
Instagram Insights:
After Reauthorizing:
Once you reauthorize the account, return to Swydo and refresh your report. The data source should have regained all the necessary permissions to function as usual again.
Do you need help after reading this article?
Please explore our help center further or contact our support team through the bubble chat or at support@swydo.com. You can also schedule a demo to get an answer to all your questions
Happy reporting,
The Swydo team