Sometimes, a connection you made with an integration loses its authentication. This can happen when you change the password of your connected account or if the integration changes its permissions structure.
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In this article, we'll explain how you can reauthorize your connection when this happens.

Reauthorizing refreshes your account's permissions. For example, if Meta introduces new permissions into their app that need to be accepted, the Facebook account in Swydo will disconnect, and you will be asked to "reauthorize" the account.

This action will refresh the permissions for all the data sources from this account.

Go to the Settings page on the left side panel:

Then select the account you want to reauthorize:

You will be asked to add your credentials again, and for some platforms, Swydo will pull the data from your browser and connect the account automatically.

NOTICE!🚨

Reauthorizing your accounts will NOT delete your current data sources.

​This can be resolved by removing authorization on the account's side. Below is a list of integrations with links to instructions on how to do this:

Once you reauthorize the account, return to Swydo and refresh your report. The data source should have gotten all the permissions to work as usual again.

Do you need help after reading this article?
​Please explore our help center further or contact our support team through the bubble chat or at support@swydo.com. You can also schedule a demo to get an answer to all your questions

Happy reporting,
The Swydo team